Customer Service Coordinator, Global Key Accounts

Date: 22 May 2025

Country: Poland

Function: Sales

Sub-Function: Sales Logistics Support&Customer Service

ofi is a global leader at the forefront of food & beverage consumer trends. Through its complementary portfolio of cocoa, coffee, dairy, nuts and spices ofi delivers sustainable, natural, and plant-based ingredients & solutions to its global and diversified customer base. ofi has 20,000+ employees, is in 51 countries and supplies food and raw materials to over 8,000 customers.

One in five chocolate bars produced anywhere in the world use our cocoa beans and products. We supply enough coffee beans to brew over 90 billion cups of coffee and our nuts, spices and dairy products are used in millions of products around the world. But we don’t just source or grow the raw materials for these products: our team of chefs and food scientists are working closely with our customers, sharing our fresh ideas to inspire new concepts. Making it real at every step, from plant to palate.

We’re also driven by our Purpose – ‘Be the change for good food and a healthy future’. By working with ofi, you’ll be helping to create real impact on the ground. Sustainability is built into our business model - from our offices to our farming operations and supply chains, we’re acting across issues as diverse as farmer poverty, deforestation and greenhouse gas emissions.

The Poistion

Are you ready to take your career to the next level? Join our dynamic team in Warsaw, Poland, and become an integral part of our global operations. This role offers a unique opportunity to transition from a support or administrative position into a sales or account management role. You'll work closely with key accounts in the dairy industry, providing essential sales support and building strong relationships. After gaining valuable experience in Poland, you will have the opportunity to move back to the Netherlands and continue your career growth. With the potential to grow into a Key Account Manager position, this is your chance to make a significant impact and advance your career in an international setting.

Key Responsibilities

Customer Relationship Management: Assist in maintaining and developing relationships with key accounts, responding to inquiries and providing timely support.
Sales Support: Prepare sales presentations and proposals, coordinate with internal teams for smooth order processing, and manage product specifications and sample approvals.
Contract Administration: Issue deal tickets, ensure the correctness of sales contracts and their registration in our systems, and conduct quarterly reconciliations with key customers.
Data Analysis and Reporting: Analyze sales data and market trends, prepare regular reports on account performance, and measure customer KPIs.
Collaboration: Work closely with operations (logistics and quality teams) and commercial teams to ensure alignment and efficiency, supporting the Head for Global Key Accounts - Dairy in executing account strategies

About You

Educational Background: Bachelor's degree in Business, Marketing, or a related field.
Experience: 1 to 2 years in sales support, account management, or customer service.
Languages: Fluency in English; knowledge of German, French, Spanish, or Dutch is an advantage.
Technical Skills: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
Attention to Detail: Strong analytical and problem-solving abilities.
Adaptability: Willingness to learn and adapt to change

What we offer

Competitive Salary
Career Development: This position is designed as a steppingstone towards a Key Account Manager role. You'll receive ongoing training and mentorship to develop the necessary skills for managing key accounts independently.
International Experience: Embrace the opportunity to grow your career in a vibrant international environment! Living in Warsaw for a while offers you the chance to experience a dynamic city with a rich cultural heritage, vibrant social scene, and numerous professional networking opportunities. After gaining valuable experience in Poland, you will have the opportunity to move back to the Netherlands and continue your career growth.

ofi is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.