Sales & Operations Manager

Job Description

As a Sales & Operations Manager, you will be part of a high-performing team to achieve revenue targets, foster positive customer relationships, and position Olam Food Ingredients as a trusted partner in the food industry. You will oversee and optimise the sales operations processes to support the sales team in achieving their targets efficiently and effectively. You will be critical in driving sales productivity, process improvement, and cross-functional collaboration to maximize revenue generation and enhance overall sales performance.

Key Deliverables

1. Customer Communication: Serve as a primary point of contact for customers, proactively addressing inquiries, resolving issues, gathering feedback and working towards enhancing customer satisfaction and retention.
2. Sales Enablement: Develop, implement and use sales enablement strategies and initiatives to equip the sales team with the necessary tools, resources, and training to succeed in their roles and meet sales targets.
3. Sales Coordination: Collaborate with the sales team to coordinate sales activities, including contract creation and monitoring, preparing sales-related reports, and managing sales documentation.
4. Order Processing: Efficiently processes sales orders received from customers, ensuring accuracy and timeliness in order fulfilment.
5. Sales Data Analysis: Collect, analyse, and interpret sales data and metrics to identify trends, opportunities, and areas for improvement, providing actionable insights to sales leadership and cross-functional teams.
6. Multilingual Support: Utilize fluency in either English or Chinese to effectively communicate with global customers across various channels, including phone, email, or chat.
7. Inventory Management: Monitor inventory levels, anticipate demand, and coordinate with relevant departments to ensure adequate stock availability to meet customer requirements.
8. Cross-Functional Collaboration: Foster collaboration and communication between sales, marketing, finance, operations, and other relevant departments to ensure alignment of goals, priorities, and processes across the organization.
9. Process Improvement Initiatives: Lead and participate in process improvement projects and initiatives to enhance sales operations. Identify opportunities to streamline and improve customer support processes, tools, and systems, contributing to the overall efficiency and effectiveness of the customer support function.
10. Compliance and Risk Management: Ensure compliance with company policies, industry regulations, and ethical standards, while effectively managing risks associated with sales activities and customer relationships.

Requirements

• Bachelor’s degree in business administration, marketing, supply chain, operations or a similar field is preferred.
• Proven experience in sales management business operations or sales support or customer service roles, preferably within the FMCG industry or B2B environment.
• Fluency in both English and Chinese (Mandarin) is essential.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in MS Office suite (Word, Excel, PowerPoint)
• Results-oriented mindset with a focus on delivering exceptional customer service and driving customer satisfaction.
• Attention to detail and a commitment to maintaining high standards of accuracy and professionalism.
• Strong problem-solving abilities and a proactive approach to addressing customer needs and resolving issues.
• Ability to thrive in a fast-paced, dynamic work environment and adapt to changing priorities.
• Commitment to upholding Olam Food Ingredients’ values of integrity, sustainability, and excellence in all aspects of sales and business operations.