CLMRS Field Agents

About Us

As a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us.  We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often grown on our own farms and estates and sourced from hundreds of thousands of farmers across ~50 countries. Along with our diverse manufacturing and innovation capabilities, this means we can provide ingredients for a range of products, from a plant-based latte mix to an almond based snack bar or a dairy-free ice cream.  Making a positive impact on people and planet is a core component of our Purpose, to be the change for good food and a healthy future. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. And whoever we’re with, whatever we’re doing, we always make it real. 

Main purpose of the job:

CLMRS Field Agents serve as the primary point of contact for households participating in the Child Labour Monitoring and Remediation System (CLMRS). They build trusted relationships with farming families, provide ongoing support and guidance, raise awareness about child labour and child rights, and follow up on identified cases to ensure meaningful remediation.

Agents are equipped with the necessary tools (e.g., tablets, awareness materials) and receive continuous training, mentoring, and technical support from Project Managers and CLMRS Supervisors to effectively carry out their responsibilities.

Key Responsibilities:

The CLMRS Field Agents will: 

1. Engage with households to support them to better protect their children by:

• Explaining CLMRS in a supportive manner, raising awareness about child labour and child rights, and providing guidance to households to positively change behavior to protect children.
• Visiting households and interviewing adults and all children aged 5-17 in each household in a child sensitive manner, to identify children in child labour or situations of risk.
• Visiting farms to identify any children in or at risk of child labour
• Guiding and supporting households to change behavior to help children transition out of child labour, by engaging in regular dialogue and recommending the right support. 
• Recommending additional support, based on the situation and needs of the child(ren), their
• households and communities.  
• Providing directly, or supporting, the delivery of the agreed support, where necessary 
• Engaging with households (every 3-6 months) and with each child identified in child labour to
• assess their changing situation and needs.
• Monitoring the implementation of prevention and remediation actions to ensure the best possible impact.
• Refer child protection cases to the appropriate service where needed 

2. Support child protection in assigned communities through:

• Raising awareness about child labour and child rights at the community level
• Collecting accurate community-level data about the presence and quality of essential services
• Supporting other actors delivering community development interventions, where applicable

3. Use standard mobile apps and systems to register all relevant information on visits, to ensure they are documented and monitored.

4. Facilitate visits from International Cocoa Initiative staff and other partners to the community and/or the households.

5. Maintain all equipment and materials provided for the purpose of this project in good condition.

Qualifications , Skills and Experience:

• A minimum qualification of post-secondary qualification such as Higher National Diploma or equivalent 
• Knowledge of life in cocoa-growing communities
• Experience in activities related to the fight against child labour, child protection, social work, education, community development, public health or similar 
• Experience in child-sensitive interviewing, referral pathways, confidentiality, safeguarding, behavior change communication (desirable)
• Strong relationship-building skills and ability to engage respectfully with households
• Ability to communicate with tact and empathy on sensitive issues, and to support people to change perceptions and practices
• Experience in coordinating and facilitating discussions or knowledge-sharing sessions
• Ability to collaborate effectively across cultures and with diverse stakeholders, including farmers, caretakers, community members, and Cooperative/Licensed Buying Company representatives (desirable)
• Ability to establish good working relationships with partners (desirable)
• Good organizational skills, including the capacity to meet deadlines, work effectively under pressure, and take responsibility for actions
• Tech-savvy and ability to use a tablet or smartphone for data collection
• Willing and able to travel frequently to assigned communities, including by motorcycle (relevant driving license, or willingness to learn)
• Demonstrates dynamism, responsibility, willingness to learn from, and to coach others
• Respected within assigned communities and of good character
• Seen as neutral (not affiliated with political parties or local executives)
• Demonstrates good morality and integrity.
• Demonstrates motivation for field work
• Ability to communicate in the local Ghanaian language
• Female applicants are strongly encouraged to apply.

ofi is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, age, religion or belief, sex, nationality, disability, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law. 

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.