Customer Sales Service Support - MENA

About Us

As a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us.  We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often grown on our own farms and estates and sourced from hundreds of thousands of farmers across ~50 countries. Along with our diverse manufacturing and innovation capabilities, this means we can provide ingredients for a range of products, from a plant-based latte mix to an almond based snack bar or a dairy-free ice cream.  Making a positive impact on people and planet is a core component of our Purpose, to be the change for good food and a healthy future. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. And whoever we’re with, whatever we’re doing, we always make it real. 

Product Information

Food & Beverage Solutions

We have launched a new platform called Food and Beverage solutions, part of our ingredients and solutions reporting unit. This platform consolidates our current category solutions capabilities and innovation infrastructure. We support customers in developing new consumer concepts and application solutions at our four customer solution centers in Amsterdam, Bangalore, Chicago, and Singapore.  Food and Beverage solutions leverages the strengths of our five product platforms, including their global and sustainable supply chain capabilities, a complementary portfolio of high-quality food and ingredients, and extensive ingredient expertise. This enables us to address a diverse range of customer requirements in the rapidly evolving Food and Beverage industry. Built on deep consumer, category, and application understanding, we are enhancing our application and R&D capabilities to provide an end-to-end integrated customer experience. This opens up more on-trend and inspired product ideation opportunities. Together, we can co-create product innovations that delight consumers and make your ambitions a reality.  

Purpose of the role

We are seeking detail-oriented and proactive Customer Sales Service Support to manage end-to-end post-sales operations and ensure seamless contract execution.

This role is critical in driving customer satisfaction by effectively coordinating between clients, internal stakeholders, and supply chain partners across the MENA region. The successful candidate will play a key role in ensuring timely deliveries, accurate documentation, and smooth payment cycles, ultimately supporting business growth within the F&B solutions segment.

Key Responsibilities

• Managing the Sales orders right from contracts entries till money is collected.
• Raising contracts in SAP/ System once booked, getting customer PO or signed confirmations, follow up on advances where required, maintaining detailed order wise XL/ record of each order, follow up with mills on timely production and execution, checking shipping Instructions, checking documents and sharing the same with customers.
• Follow up with Clients / Shippers to ensure all necessary contract execution info (markings / labels / packaging etc.) are available with all concerned.
• Follow up with suppliers on shipments to ensure timely performance and highlighting of problem areas for necessary intervention.
• Coordination with our manufacturing units to ensure full shipment information availability and sharing the same on a need basis with the clients.
• Coordination with the shipping lines / transiters / shipping agents / transshipment port people to ensure shipment tracking.
• Coordination with the above to ensure / reconfirm / validate manifest info and ensure timely transshipment of cargo to destination markets.
• Ensuring info availability on “shipments in progress” at various stages of the delivery cycle including cargo at destination port / Ageing / delivery status.
• Communicating with customer and developing relationship with internal/external stakeholders at operation levels.
• Tabulating the shipment info to prepare relevant reports for internal control on monthly basis.
• Handle Sampling requirements of the clients. Dispatch / Receipt of Couriers etc
• Helping with organizing business exhibitions

Candidate Profile

Experience

• 3–5 years of experience in customer service, sales coordination, or logistics operations
• Experience within agro-commodities, food trading, or international trade environments is strongly preferred

Technical Competencies

• Strong understanding of:
• International shipping and logistics processes
• Export/import documentation (e.g., Bill of Lading, Certificates, customs docs)
• Experience working with ERP systems (SAP preferred)
• Proficiency in Microsoft Office tools, especially Excel

Core Skills & Attributes

• Exceptional attention to detail and accuracy
• Strong organizational and multitasking abilities
• Good analytical and numerical capability
• Strong stakeholder management and coordination skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, deadline-driven environment
• High learning agility and adaptability

Languages

• English: Fluent (written and spoken)

Qualifications

• Bachelor’s degree in a relevant field
• Additional certification or training in Logistics, Supply Chain, International Trade, or Clearing & Forwarding is an advantage

ofi is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, age, religion or belief, sex, nationality, disability, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law. 

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.