Customer Service Executive

Date: 6 Aug 2025

Country: Singapore

Function: Sales

Sub-Function: Sales Logistics Support&Customer Service

About Us

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

Product Information

Cocoa

We’re a super specialist in all things cocoa – beans, powders, butters and beyond. In fact, we are the number one
cocoa bean supplier globally with a leading presence in 10 key producing countries across Africa, Asia and South America. In our direct sourcing, our traceability from the farm to the factory allows us to drive sustainable practices across the cocoa supply chain.

Job Description

Provide customers with technical specifications, MSDS, certificates, and other relevant documentation
Coordinate customer questionnaires for supplier registration (OFI setup)
Facilitate customer registration in the SAP system
Review and manage customer purchase orders and call-offs
Create and maintain sales orders in SAP
Handle customer complaints and ensure timely resolution
Act as the primary liaison between customers and internal departments for order-related inquiries
Share vessel and shipment details with customers
Manage and process Special Request Forms (SRFs)
Maintain accurate filing of contracts and SRFs, and initiate contract creation as needed

Requirements

To be successful in the role, the incumbent should have the following qualities:

Bachelor’s degree in a Business-related discipline
Prior experience in a similar customer service or order management role is preferred
Familiarity with the industry is an advantage
Proficient in Microsoft Excel
Working knowledge of SAP is highly desirable
Understanding of CRM systems and their functionalities
Strong communication and problem-solving skills
Ability to multitask and manage time effectively
Patience and professionalism in handling challenging situations

ofi is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.