Network Operations Lead

Purpose of the Role

The Network Operations Lead is responsible for guiding infrastructure solutions, architecture, and operational support for business processes. This role collaborates closely with cross-functional IT teams to assess, plan, and implement secure and reliable infrastructure solutions. The successful candidate will demonstrate strong communication, technical expertise, strategic planning, and a continuous improvement mindset. 

We are seeking a collaborative and analytical professional who thrives in dynamic environments and is committed to delivering high-quality IT services that support business goals.

Key Responsibilities

• Provide strategic and technical guidance on infrastructure solutions and architecture to support business operations. 
• Oversee daily operations of core infrastructure and platforms, including data and voice networks, firewalls, and cloud-based security tools such as Zscaler. 
• Partner with the IT Security team to manage network vulnerabilities, software updates, and patching processes. 
• Lead and participate in IT projects, ensuring delivery within scope, budget, and in alignment with governance standards. 
• Maintain and develop technical documentation and standards for network infrastructure and complex solutions. 
• Collaborate with managed service providers to ensure effective day-to-day support and drive continuous improvement. 
• Monitor critical IT systems to enhance user satisfaction through timely issue resolution. 
• Serve as a leadership point of escalation for regional IT infrastructure services. 
• Engage with regional business and IT teams to understand requirements, identify gaps, and recommend improvements. 
• Research and evaluate emerging technologies and vendors to enhance stability and cost efficiency. 
• Support IT leadership in budgeting and manage expenses and projects within approved guidelines. 
• Ensure timely patching and maintenance of IT systems including servers, routers, firewalls, and switches. 
• Facilitate regular meetings to align on strategic goals and track progress. 
• Foster effective communication across IT teams and departments to support collaboration and success.

Qualifications, Skills and Experience

• Bachelor’s degree in Computer Science, Business Administration, or equivalent professional experience. 
• 10+ years of IT leadership experience, including at least 4 years in a large, diverse global enterprise. 
• Proven ability to implement and support IT networks and solutions in fast-paced environments, preferably in manufacturing. 
• Experience with cloud platforms such as Azure or AWS, including network service implementation and integration. 
• Strong understanding of TCP/IP, Ethernet networks (e.g., VLANs, VPN, VoIP, LAN/WAN), and network hardware (switches, routers, wireless access points). 
• Proficiency in DNS, DHCP, Terminal Services, File Servers, Print Management, Group Policy, and routing protocols. 
• Hands-on experience with security technologies such as firewalls (e.g., Palo Alto, FortiGate), IDS/IPS systems, and SASE solutions like Zscaler ZIA/ZPA. 
• Familiarity with MPLS, SDWAN, Site-to-Site VPNs, and IT/OT separation strategies. 
• Knowledge of virtualization technologies such as VMware and Nutanix. 
• Strong verbal and written communication skills, including the ability to present technical information clearly to diverse audiences. 
• Demonstrated adaptability, initiative, and the ability to work independently and collaboratively. 
• Excellent planning, prioritization, and resource management skills. 
• Willingness to travel as required by the business.