End User Computing (EUC) Services Architect

About Us

As a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us.  We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often grown on our own farms and estates and sourced from hundreds of thousands of farmers across ~50 countries. Along with our diverse manufacturing and innovation capabilities, this means we can provide ingredients for a range of products, from a plant-based latte mix to an almond based snack bar or a dairy-free ice cream.  Making a positive impact on people and planet is a core component of our Purpose, to be the change for good food and a healthy future. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. And whoever we’re with, whatever we’re doing, we always make it real. 

About the function: Information Technology

Given the carve-out and the new strategic journey, ofi is focussing on areas that accelerate growth through innovation strategy. Along these lines, the IT function is looking forward to driving the next wave of value creation that can have a tangible positive impact on the organization as well as our partners including farmers, suppliers, customers and communities.

About the Role:

Location: Bangalore
Department: IT Infrastructure & Operations
Reports To: Sr. Director - Head of End User Computing Services 

Job Summary:

As an End User Computing Services Architect, you will be responsible for designing, implementing, and optimizing enterprise-wide end user computing (EUC) solutions. You will lead the architecture and engineering of endpoint management, collaboration tools, virtualization, and mobility platforms to ensure a secure, scalable, and seamless user experience across the organization.

Job Goal:

To architect and deliver secure, scalable, and user-friendly end user computing solutions that support the operational, retail, and manufacturing environments of a food industry enterprise—enhancing workforce productivity, compliance, and digital transformation.

Key responsibilities

1. Define and maintain the global EUC architecture roadmap including device lifecycle, endpoint management, virtualization, and mobility strategies.
2. Lead the design and deployment of platforms such as Microsoft Intune, Autopilot, JAMF, and MDM solutions.
3. Define and enforce security baselines for endpoints, including encryption, patching, and compliance policies.
4. Collaborate with InfoSec, Compliance, and Infrastructure teams to define endpoint security baselines and configuration policies.
5. Drive automation, self-service, and proactive monitoring to improve operational efficiency.
6. Evaluate and onboard new technologies aligned with business needs and user expectations.
7. Mentor engineering teams and manage vendor relationships to ensure alignment with business goals.
8. Lead incident response and problem management for EUC platforms.
9. Establish and track KPIs for device uptime, compliance, and user satisfaction.
10. Develop and maintain technical documentation, standards, and governance models.
11. Design and review blueprints for devices, operating systems and end point security standards
12. Collaborate with service delivery team to translate business needs to scalable IT services

Required Skills & Qualifications

1. 8–12 years of experience in End User Computing, with at least 3–5 years in an architectural or lead engineering role.
2. Deep expertise in:
   • Windows 11, macOS, iOS/Android
   • Microsoft 365, Intune, Autopilot, SCCM, JAMF
   • End user system Image build, Patching
   • End user system  3rd party s/w patching
   • Windows GPO migration to Intune
   • End user system Vulenerability remediation
   • Security tools: Defender, CrowdStrike, BitLocker
   • Security and compliance frameworks
3. Experience with PowerShell, automation frameworks, and monitoring tools.
4. Strong understanding of networking, VPN, endpoint protection, and encryption.
5. Excellent communication and stakeholder management skills.
6. Experience in working outsourced Partner team.

Preferred Qualifications and Skills

1. Microsoft Certified: Endpoint Administrator Associate
2. ITIL Foundation or higher
3. Industry-specific compliance training (e.g., HACCP, FSSAI tech standards)

ofi is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, age, religion or belief, sex, nationality, disability, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law. 

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.