Customer Service Representative - Spices (Dutch speaking) 1 1

Date: 31 Dec 2024

Country: Netherlands

Function: Sales

Sub-Function: Sales Logistics Support&Customer Service

ofi is a global leader at the forefront of food & beverage consumer trends. Through its complementary portfolio of cocoa, coffee, dairy, nuts and spices ofi delivers sustainable, natural, and plant-based ingredients & solutions to its global and diversified customer base. ofi has 20,000+ employees, is in 51 countries and supplies food and raw materials to over 8,000 customers.

One in five chocolate bars produced anywhere in the world use our cocoa beans and products. We supply enough coffee beans to brew over 90 billion cups of coffee and our nuts, spices and dairy products are used in millions of products around the world. But we don’t just source or grow the raw materials for these products: our team of chefs and food scientists are working closely with our customers, sharing our fresh ideas to inspire new concepts. Making it real at every step, from plant to palate.

We’re also driven by our Purpose – ‘Be the change for good food and a healthy future’. By working with ofi, you’ll be helping to create real impact on the ground. Sustainability is built into our business model - from our offices to our farming operations and supply chains, we’re acting across issues as diverse as farmer poverty, deforestation and greenhouse gas emissions.

Job Role Summary

To strengthen our passionate EMEA spices team, we are looking for a pro-active Customer Service Representative. The purpose of this role is providing an outstanding service our customers: ensuring our spices are being delivered to our customers, fulfilling their expectations. This also means going the extra mile to satisfy the customer if required. You will be close collaborating with Sales, Supply Chain, Quality, production and our external warehouse globally. This role is positioned at centrally located office in Rotterdam, The Netherlands.

Key Responsibilities

Process customer purchase orders within the agreed timeframe.
Releasing goods for delivery, arrange warehouse and logistic instructions for the deliveries and communicate this with the customer.
Ensuring accurate and timely presentation of shipping documents (including sales invoices, bills of lading, CMR, etc.).
Follow up on escalations from the finance team on overdue invoices.
Take ownership of issues regarding delivery or collection, following up with customer and logistic partners to ensure a fast resolution.
Ensure that QA complaints are handled properly in close cooperation with the QA teams.
Handling queries from the sales team and customers. Resolving them promptly and in line with the business service level agreements.

Required Qualifications

HBO education degree or higher, preferably in supply chain or comparable by experience.
1-3 years of experience in an operational Customer Service.
Experience in a diverse environment.
Good understanding of global supply chain processes.
Able to prioritize while keeping a helicopter view.
Detail oriented.
A hands-on, and no-nonsense attitude.
Decisive, stress resilient and strong communication skills.
Fluent in English, French is strong preferred and other EU language is a plus.
Experience with ERP-systems (SAP is a plus).
Proficiency with Microsoft Office, in particular Microsoft Excel.

Preferred Qualifications

Experience in food industry.
Eyes on details.
Data analysis skills.
Pro-active

ofi is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.